Frequently Asked Questions
General
We are located in Temecula, CA, directly across the street from the Promenade Mall, next to Trader Joe’s.
Mon–Fri 10am–6pm · Sat 10am–5pm · Sun Closed
Most jewelry repairs are completed within 2–3 days, though some may take longer depending on the complexity of the repair. Custom jewelry, including custom engagement rings, typically takes about 4 weeks from start to finish.
Walk-ins are always welcome, but we recommend making an appointment for custom design consultations to ensure we can give you our full attention.
You can make an appointment, walk in, or Call/Text us at (951) 296-6363
Since 1991, Diamonds by Monet has been Temecula’s trusted, family-owned jeweler. We specialize in custom engagement rings, fine jewelry, and expert in-house repairs. We believe in lasting relationships, not just sales—guiding and educating you through every step
Jewelry & Diamonds
Yes, we carry both natural and IGI/GIA-certified lab-grown diamonds in a variety of shapes, sizes, and price ranges.
The choice between a lab-grown and a natural diamond comes down to your personal preferences, values, and budget. Lab-grown diamonds are real diamonds with the same chemical and physical properties as natural ones, often offering larger sizes or higher quality at a lower price. Natural diamonds are formed over billions of years in the earth and are prized for their rarity and timeless tradition.
At Diamonds by Monet, we believe in education, not judgment. Our role is to guide you through the differences, explain the benefits of each option, and help you make an informed decision that feels right for you. Whether you choose lab or natural, we work with your budget and prioritize craftsmanship to ensure your piece is something you’ll cherish for a lifetime.
Absolutely. We offer:
Colored Diamonds – available in a range of fancy colors.
Moissanite – a brilliant and affordable alternative to diamonds.
Gemstones – natural, lab-created, and synthetic options including sapphires, rubies, emeralds, and more.
Absolutely! Custom design is one of our specialties. From CAD designs to hand-finished details, we’ll bring your vision to life.
Yes! We’re happy to set your diamond, gemstone, or family heirloom into a new setting. We will inspect the stone to ensure it’s suitable for setting and discuss the best options for security and style.
Services
Yes, we buy gold, silver, platinum, natural diamonds, and coins. We offer fair, no-pressure evaluations.
Yes. Our expert jeweler provides repairs, restoration, ring sizing, polishing, rhodium plating, and more—all done in-house.
Yes, we offer quick and reliable watch battery replacement. Watch battery replacements start at $25. We change batteries as you wait. (Some models may take longer)
Yes, we do. You can drop off your item and pick up the appraisal paperwork together, or wait in-store while we gather the item’s information (about 30 minutes). Appraisals are then finalized and completed within 3–5 business days.
Purchases & Policies
Yes, we provide convenient financing with synchrony and layaway options to make your purchase stress-free.
We offer a 14-day return or exchange on unworn pieces in original condition. Custom orders are non-returnable.
Yes, we ship securely within the U.S. All items come in a beautiful gift box, ready for presentation. Packages are fully insured, and a signature is required upon delivery for your protection.
Care & Maintenance
To preserve the beauty and integrity of your jewelry, we recommend:
Removing rings when lifting heavy objects to avoid bending prongs or damaging stones.
Avoiding wearing jewelry in pools, hot tubs, or the ocean, as chlorine and salt water can weaken metals and dull gemstones.
Taking off jewelry before using cleaning supplies, harsh chemicals, hand sanitizer, or lotions, since they can cause discoloration, buildup, or loosen stones over time.
Professional cleanings and prong checks every 4-6 months or if hit at anytime. Stop by anytime we offer free steam cleaning and prong inspection.
At home, you can gently clean most jewelry using warm water, mild dish soap, and a soft toothbrush to remove dirt and oils. Rinse thoroughly and dry with a soft, lint-free cloth.
For the best results, bring your jewelry to Diamonds by Monet anytime for a free professional steam cleaning and prong inspection. Regular professional care will keep your jewelry sparkling and ensure stones remain secure.
Yes. Every purchase automatically comes with a one-year warranty that covers our craftsmanship. We recommend to come in every 3-4 months for free professional steam cleaning and prong inspection. Please note that normal wear and tear or physical damage is not covered under this warranty.
We recommend reaching out to a licensed provider for a quote and to compare rates. Popular options include State Farm and Jewelers Mutual, as well as coverage through homeowners or renters insurance policies. Most insurers will require a photo of the jewelry, personal information, a bill of sale, or a professional appraisal to process coverage.
We offer appraisals, make an appointment, walk in, or call/text us at (951) 296-6363
